Terms of Service

Thank you for registering for "Kyushu Yusen Internet Reservation Service."
You can make internet reservations for seats on the Express Vessel（Jetfoil） if you register as a member.
If you would like to use the Internet Reservation Service (hereafter The System), please agree after reading the Terms of Service below.

This agreement applies to the company and customers using The System.
If we change or renew this agreement, we will notify you by posting it on our website.
The notice to the member shall be completed with posting on the website.
Also, upon completion of public announcement, it is assumed that the member agrees with the contents.

When using The System "https://www2.kyu-you.co.jp/kyuyu/lang/en/reserve/search," customers shall comply with general morals, manners, and system rules of Internet use.

Personal information registered by customers in The System will be used for communication with customers and for the efficient operation of our company, but it will not be diverted to other purposes.
As a security measure, information that is sent and received between the customer's personal computer and the server of our website in The System is encrypted by SSL, which is an encrypted internet communication technology, and the customer's personal information is encrypted via the Internet To prevent leaks to third parties.
We do not transfer or disclose personal information without your consent within The System to third parties other than our company and the company that our company consigns some business. (Except in the case of disclosure request by law).

※For details please see the Privacy Policy.

1. The System is operated as a member system.
   Only customers who accept this agreement can register for membership.
   Registration other than the principal such as a proxy, registration of a corporation, or a travel agency is invalid.
   Customers planning to use credit cards also have invalid registration under any name other than that of the credit card holder.
2. You must register your name, address, telephone number, email address (member ID), and password.
   When you register as a member, "notice of temporary member registration" will be sent to the registered e-mail address (member ID).
   The registration procedure is completed by accessing the URL indicated in the email.
3. The customer will assume all responsibility for the management of the registered ID and password and loan to third parties, assignment, and sharing by multiple people are prohibited.
   We will not assume any responsibility if damage to the customer occurs due to the theft of ID or password by a third party.
4. If the customer falls under the items specified below, we may cancel the membership without prior notice.
   We will not be responsible for any damage that may occur when we cancel.
   When registering with a pseudonym or third party name. When registering with an invalid address, contact, or e-mail address. When there are past instances of unauthorized use of Internet reservation, non-payment of fare/ charge, etc. When there is an error or irregularity in the contact information registered and it is impossible to deliver communications such as reservation confirmation, etc. When you have not logged in or used the reservation service for a period of time.

1. In The System, only reservation service will be offered.
   You can choose to use credit card or cash at the time of reservation.
   In the case of using a credit card, we do authentication but do not charge your account.
   After booking is completed, we will consider the reservation finished at the time when the reservation confirmation email from us reaches the customer. (Reservation is not confirmed at the time of tentative reservation mail receipt.)
2. Please do not book illegal reservations such as double booking when making a reservation.
   In the unlikely event that an unauthorized reservation is found, we will delete the registration of the applicable member and we will refuse use of The System after that.
   Also, in case damage to our company occurs due to an unauthorized reservation, please be forewarned that damage amount (cancellation fee etc.) will be charged.
3. New Reservations
   Reservations are available from 9:00 am on the day one month before departure until one day before departure.
4. Cancel or Change Reservations
   If you wish to cancel or change reservations after booking is confirmed, please do it by yourself through The System or by telephone. Cancellation and change procedure in The System are possible from the time of reservation completion up to one day before the departure date. Please have ready the reservation number stated in the reservation confirmation email when calling.
5. Applying Discounts
   Discounts in line with the reservation process will apply, except for discounts that require presentation of certificates etc. (student discount etc.).

For both reservations by credit card and cash, payment (settlement) will be made at the window on the departure day.
All reservations will be subject to the following cancellation fees from the time of booking completion.

Cancellation Processing Fees (for one trip)

Deadlines	Cancellation Processing Fees
Until 7 days before the trip	100yen
Until 2 days before the trip	10%
Until the time of departure	20%
After departure	100%

We may temporarily suspend or discontinue all or part of the Service without prior notice to users if any of the following circumstances apply:

1. When performing maintenance, periodic or emergency reboots, or maintenance work on servers, communication lines, or other equipment.
2. When the provision of the Service becomes difficult due to force majeure such as natural disasters, power outages, server downtime, or cyberattacks.
3. Other operational or technical reasons where we determine a temporary suspension or interruption of the Service is necessary.

Furthermore, even if a user's reservation details are not reflected or a reservation is not confirmed due to a Service suspension based on the above reasons, or due to server reboots, etc., we shall not be liable in any way.

All tangible and intangible property related to Internet reservations belong to us.

1. The validity, interpretation, and performance of these Terms shall be governed by and construed in accordance with the laws of Japan.
2. Any dispute arising between a user and our company in connection with these Terms and Conditions or the use of the Service shall be resolved in good faith between the parties.
3. If the parties are unable to resolve the dispute, the Fukuoka District Court or Fukuoka Summary Court shall be the agreed-upon exclusive court of first instance.

This agreement is effective as of March 30th, 2011.

Revised June 1, 2020
Revised October 1, 2023
Revised January 28, 2026